Secret Shopper® Actionable Intelligence Delivered

About Us

Our Philosophy

At Secret Shopper® our focus is to provide top notch quality market research at the best possible value. We do this in a direct, open and transparent manner. We partner with our clients to support their leadership within their respective industries. Secret Shopper® strives to be the best value in the Mystery Shopping industry.

Corporate Values

At Secret Shopper® we've built our reputation on delivering Actionable Intelligence you can trust to make crucial business decisions. Our mission is to assist our clients to be their industry's leader by cultivating an environment of honesty, directness, respect, efficiency and professionalism.

View our Services to find out more about how Secret Shopper® can help your business.

Data Integrity

At Secret Shopper® we understand your management team requires reliable information. In today's fast paced environment you need to make well informed decisions quickly and effectively. We provide the intelligence to act with confidence in a timely fashion. The market intelligence we gather for our clients is verified by our highly trained, motivated, and professional in-house staff. Our entire focus is to provide reliable data. We train our Secret Shopper® team, who are independent contractors, to gather information accurately and confidentially. We work with our team closely and have numerous verification mechanisms throughout our process to ensure the integrity of our data. We go the extra mile by reviewing even subjective intelligence for clarity. We follow up with our Secret Shopper® team members to clarify any ambiguities. As a result, you can be sure the reports you receive will be straightforward, accurate, and informative.

Technological Innovation

The Secret Shopper® IT Staff are all in-house professionals. We believe in innovation. Our website is one of the few in our industry today that is Smartphone and Tablet compatible. We can customize your reporting to your requirements while incorporating the information into your personal dashboard on our site or we can hand it off to your IT group. Our Technology Platform continues to evolve and set standards for our industry.