Frequently Asked Questions

New Shoppers




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What are the requirements to apply to be a Secret Shopper?

Previous experience is not required. We are looking for reliable, detail oriented shoppers with exceptional written communication skills. Access to a computer is required as all shop reports are submitted online. Access to either a digital camera or a scanner is also necessary for submitting the required proof of shop, which is typically a receipt or business card. You must be dependable and able to adhere to our submission deadline; all shop reports are due by Noon Central Time the day after the assigned shop date, unless the instructions state otherwise. The minimum age to apply is eighteen years old.



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Am I applying to work for your company?

You are not applying to be an employee of the company. There is no employee-employer relationship. You are an independent contractor with the option to accept or reject individual shopping assignment on a case by case basis.



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Do I have to pay any fees to become a shopper?

Secret Shopper® does not and has never charged anyone to become a shopper. For information on shopping for us, please see our Application Introduction. Some shops do require shoppers to make a purchase during the shop. Payment for each shop is clearly listed with the shop assignment, and purchases are either reimbursed or already calculated into the shop payment.

We occasionally receive requests for refunds for registration fees individuals have paid to become a shopper. We are not the company you are looking for. If you were charged any amount for registering as a shopper, please check the financial statement for whatever account was charged for the correct name of the company.



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Do you need shoppers in the area where I live?

Demand for shoppers changes on a regular basis. After being accepted as a shopper, you will have access to view all shops available in your area. If your area does not show any available shops, it may be because you do not meet certain demographic requirements set by a client, or they were taken by other shoppers as soon as they became available, or it may be because there are not many shops in your area at this time. Clients are added on a regular basis, so you will want to check the site frequently for new shops.



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Can I also shop or work for other companies?

Many of our shoppers do secret shopping part-time while having other jobs (including working for other mystery shopping companies). You are an independent contractor and are not limited in how or where you spend your time. We do require that you do not accept a mystery shopping assignment for a company where you or a family member are currently working or have previously worked. Having worked there you may not be as objective as you need to be. For more information, please see our Ethics Policy.



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How secure is my personal information?

We do not share your personal information with anyone. The sections of our website that transmit sensitive personal information are encrypted using state of the art encryption techniques. This can be verified by the “https” at the beginning of our web page address as well as the closed lock icon at the bottom of your browser. Your Shopper ID and Password also prevent other people from accessing your information. It is important that you protect your information by not sharing your ID or Password with anyone else. Please do not send us your full SSN in order to request a lost password, etc. We require only the last 4 digits of your SSN for verification purposes. For more details, see our Privacy Policy.



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How much do you pay?

Each shopping assignment has different arrangements. The normal range of payments is $12 - $25, although some are much higher. For some shops, such as a restaurant, the payment may be to reimburse you for the cost of a meal for two. The payment in each situation is explained before you agree to do the shop.



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When do you pay?

Checks are mailed on the 20th of each month for shops done the previous month. For example, a shop done in June would be paid on July 20. The checks are valid for 90 days and should be cashed within this timeframe.



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Login Problems.

If you have a Shopper ID and Password and it doesn't work, please check to be certain you are using the Shopper Log In. Please Contact Us if your problem persists.


I can't remember my Shopper ID or Password.

Request your Password to have your Shopper ID and Password emailed to you.