Secret Shopper® Actionable Intelligence DeliveredServices
Call Center Services
Recorded Phone Call Shops
Phone answering skills are critical for businesses. The telephone is still many businesses’ primary point of contact with customers. The way your employees answer your company's phone will form your customer's first, and most often lasting, impression of your business. Having a live person answering the phone is vital for business but is problematic if it is not done professionally and does not deliver the message you as a business would like to portray.
The person who answers the phone needs to be warm, enthusiastic and courteous. Is that how your employees come across when they answer the phone? Are your phones answered in 3 rings or less? Are the messages returned within 24 hours? Do your employees provide the right information or give a reference to your competitor across the street? It has happened to other businesses; don’t let it happen to yours.
Fulfillment Services
We work with you to design a program for realizing your fulfillment requirements utilizing both telephone and web based strategies. We combined the two methodologies and deliver real value to our clients. We manage the process for you from start to finish. Our reporting web site delivers the results to you in real time with access 24 x7
Phone Interview Tools
Frequently you’ll need important information right away. We can get it to you with our Phone Interview tool. With our state of the art technology and professional Call Center Personnel we can facilitate a customized Telephone Program to your exact specifications.
Some of our more popular Phone Programs include the following:
Customer Service Phone Evaluation Shops
Our operators can follow up with your existing customers with a phone call. Your customers will appreciate the personalized attention and the opportunity to provide positive feedback or convey a problem.
Competitor Phone Shops
Need to know what your competitors are offering? What is their sales pitch? How they are positioning their business against yours? We have the right tools to gather the business intelligence for you to make the right assessment.
Phone Research Tools
Need the opinion of a specific demographic? In a specific region? How about the opinion of a certain educational level or income group? We have the right tools to get the information to you quickly. With hundreds of thousands of consumers having registered with Secret Shopper® over the years we have the capability to get you results in a timely fashion. Actionable Intelligence Delivered.
