Services

Industries Served

Secret Shopper® has delivered actionable intelligence to our clients for over 20 years. In that time, we have successfully assisted clients in almost every customer-focused industry to provide cutting edge customer experiences.

Some of our areas of expertise are as follows:

  • Apartments / Leasing
  • Banking & Finance
  • Casual Dining
  • C-Stores & Gas Stations
  • Entertainment / Movies
  • Government
  • Healthcare / Medical / Long-Term Care
  • Museums / Art Galleries /Gift Shops
  • Restaurants
  • Seminars / Speaker Engagements
  • Tanning Salons and Spas
  • Automotive / Dealerships
  • Casinos / Gaming & Hotels
  • Consumer Packaged Goods
  • Educational Institutions
  • Fitness Clubs
  • Hair Salons
  • Hotels & Resorts
  • Real Estate
  • Retail
  • Supermarkets / Grocery Stores / Drugstores
  • Transportation Services

Secret Shopper® has fully customizable reporting analytics. As a result, we’ve worked successfully with niche industries as well. Regardless of your industry, we have the right team to work with you to define your firm’s objectives, the expertise to build a survey to meet your exacting requirements, and the reporting to deliver the results across your entire organization.

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Services:

On-Site Evaluations

Call Center

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Panel Research