Secret Shopper® Actionable Intelligence Delivered

Services

Secret Shopper® On-Site Evaluations

We know how crucial the need for validated and verified information is in order to stay on the cutting edge of marketplace innovation. We put the tools at your fingertips to measure, manage, and cultivate your organization’s standards. Our On-Site Shops provide a neutral, 3rd party customer experience evaluation for training purposes. You will benefit from the added psychological component of your employees always wondering if the customer in front of them is their Secret Shopper®. It’s simple, straightforward, and it works.

We listen to you and work together to define your firm’s goals and objectives. Once we have your overall program design in place, we have the right business intelligence gathering Tools to address all of your requirements and the Secret Shopper® team in place to get the right information, to the right people in your organization, at the right time.

Customer Intelligence Tools

Customer Service Shops:

Customer Service Shops measure the customer experience provided by your frontline personnel. Secret Shopper® verifies and validates your data before emailing your results to you on a nightly basis.

Competitor Shops:

You need good intelligence on what is happening in your marketplace to drive innovation. Find out your competitors’ pricing and sales strategies to stay a step ahead.

Web Surveys:

Web Surveys are a great tool for building brand loyalty while enabling promotion of your higher margin products, helping to define priorities, and getting general feedback on product quality.

Operational Intelligence Tools

Compliance Shops:

A useful monitoring tool to ensure your employees are adhering to regulatory guidelines, such as checking customers’ identification for liquor and cigarette purchases.

Corporate Governance Shops:

Make sure your customers are being given a receipt with every purchase in accordance with your corporate policy.

Incentive/Reward Secret Shops:

Reward your frontline personnel on the spot for providing a superior customer experience!

Employee Engagement Surveys:

A neutral 3rd party approach here gets you data you can trust while building employee loyalty and engagement.