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Client Services

Online Evaluations

Your online presence holds immense significance in today's business landscape.
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Customer Experience Evaluation

A positive customer experience on a website or mobile app is achieved through a combination of user-friendly design, relevant content, responsiveness, personalisation, and excellent customer support. Continuously monitoring and improving these factors can lead to higher customer satisfaction, increased engagement, and improved business results.

  • User-Friendly Navigation: Intuitive navigation for easy access.
  • Clear and Engaging Content: Relevant content to keep users interested.
  • Mobile Responsiveness: Optimised for various devices.
  • Evaluate Customer Support: Review support options and assess effectiveness.
  • Utilise Net Promoter Score (NPS) to assess customer satisfaction and measure the likelihood of customers recommending the website to others.

Secret Shopper® is here to help your company achieve a positive customer experience on your website or mobile app. To do that, customisable reports can focus on user-friendly design, relevant content, responsiveness, personalisation, and excellent customer support. Continuously monitor and improve these factors for higher customer satisfaction and better business results. Competitor evaluation helps gain valuable insights into competitor strategies and user experience. Evaluate touchpoints and interactions in the customer journey to optimise user satisfaction and conversion. Optimise your website and mobile app to meet customer needs and drive higher engagement and conversion rates.

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Competitor Evaluation

To stay ahead of the competition and foster innovation, it's crucial to understand your marketplace. Competitor evaluation of a website or mobile app involves analysing and comparing your website with those of your competitors to identify strengths, weaknesses, and areas for improvement. It helps you gain valuable insights into your competitor’s strategies, user experience, and overall online presence.

  • Analyse website and mobile app design: Assess design, layout, and visual appeal.
  • Evaluate user experience: Look for user-friendly navigation and clear calls to action.
  • Analyse pricing and offers and assess the level of customer support.
  • Gain a deeper understanding of your industry landscape and make informed decisions to enhance your own website or mobile app performance.
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Customer Journey Mapping

Evaluate various touchpoints and interactions with the customer journey. Help your business understand the customer's experience at every touchpoint, emotion, and pain point, enabling optimisation of improved user satisfaction and conversion. Optimise your website and mobile app to meet customer needs and drive higher engagement and conversion rates.

  • Evaluate all customer touchpoints: Homepage, product pages, forms, purchase, and customer support.
  • Assess customer emotions and expectations at each touchpoint.
  • Identify pain points and opportunities for improvement.
  • Define key moments that impact decision-making: Reviews, product comparison, and technical issues.
  • Identify areas for improvement and create a seamless user experience.

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