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How our Process Works

We want you to have a successful and rewarding experience as a mystery shopper. Knowing what our company and our clients expect of you will greatly improve your success as a mystery shopper, enabling you to schedule multiple shops and earn more money. With this in mind, our process consists of four steps:

A badge with an ID card inside it

 



 
 

  • Shopper Ethics and Conduct, Terms and Conditions, and Policies Agreement

    You will need to read and agree to the Secret Shopper® Shopper Ethics and Conduct, Terms and Conditions, and Policies and Procedures Agreement.

    • Pay close attention to these documents. Information from the Shopper Ethics and Conduct, Terms and Conditions, and Policies and Procedures Agreement will be found on the Basic Certification Test.

  • Basic Certification Test

    All shoppers are required to complete our Basic Certification Test.

    • The purpose of this course is to ensure that you are well versed in the basic requirements of mystery shopping and to acquaint you with the policies and procedures of Secret Shopper®.

  • Personal Information

    After passing the Basic Certification Test, you will need to complete a form with information about yourself, such as your name, address, date of birth, etc.

    • All pages on our site that transmit personal information are encrypted. This can be verified by the 'https' at the beginning of our web page address as well as the closed lock icon at the bottom of your browser.
  • Shopper ID and Password

    Your need to remember your shopper ID to login.

    • Upon successful completion of the Basic Certification Test and your Shopper Application you will be assigned a Shopper ID number. With your Shopper ID and the password you create, you will be able to log in to view and schedule available shops.
    • Please save your Shopper ID and password in a safe place. You will need these each time you log on to our site.
    • Please add our domain name to your address book and safe list to ensure you receive our emails. We communicate primarily via email so it is imperative that you are able to receive them.

 

 

 
Mystery Shopping Scam Alert!
We're as concerned with mystery shopping scams as you are. Secret Shopper® is a member of the Mystery Shopping Providers Association (MSPA) and MSPA Europe, and we regularly update our clients and partners on scam alerts. If you've given someone your money to mystery shop or have heard about "mystery shopping" scams involving MoneyGram, Western Union, or text messages, please see our Scam Alert page.


 

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