Management Coaching

Capabilities > Training, Coaching, and Development > Management Coaching



 

Even the Best Managers in the World, like Great Athletes, Need a Second Set of Eyes on their Performance

Front-line personnel come and go, so do managers. In our rapidly changing service environment the customer experience is often the first thing to suffer, when these changes occur.

Improving custom engagement and maintaining service standards requires coaching the management team while they guide and reinforce your strategic vision, with front-line personnel.

Megaphone


 

Give managers the tools to enact the initiatives that will move the dial on the critical metrics you have identified for improving customer engagement

Sights on Service 360 has the experts and the tools to coach your managers to train frontline personnel to cultivate positive customer experiences and build brand loyalty.

Implementing an SOS 360 coaching solution for managers can become a vital tool in improving profitability.

Our seminars and coaching tools will help managers to handle your data, analyze it, understand the intelligence we've delivered, ask questions, and get the answers they need.

Together we will optimize the analytics, and refine the data stream to give your managers clear and certain knowledge of what is taking place in the company, even in the midst of constant change.


 

Meet Customer Expectations
Maintain Quality Service Standards
Boost Customer Loyalty


 

 
Teaching
In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

Computer
Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Brush and Pencil
Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

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