Consultation and Delivery Process

Capabilities > Training, Coaching, and Development > Consultation and Delivery Process



 

Our Work Begins with Data

Problem solving begins with dialog; understanding follows. These are the prerequisites to move your company to greater profitability.

We gather data through market research, internal audits, and roundtable discussions. Our twenty-five years of experience with data analytics allows us to understand where your company stands, and the clearest path to take it where you want it to go.

It is vital that you see what is working in your company, and what is not, both from the perspective of your customers, and from the perspective of your Front-line personnel, managers, and leaders.

Allow Sights on Service 360 to look at your enterprise with a fresh set of eyes. Get a second opinion, increase market share, and drive revenues up.

Dialogue


 

Take a Look at Your Business
Get an Outside Perspective
Listen to What Your Team is Saying


 

 
Tools
360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

Dialogue
Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Clipboard
Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

© 2017 Secret Shopper® All Rights Reserved     Scam Alert!