Capabilities > On-Site Evaluations > Customer Experience Evaluation
We design our questionnaires to align with your brand standards. What gets measured gets done. If you've invested in training, there's no better way to measure whether training had an impact than by using mystery shopping. Brands earn great reputations when every location consistently executes against the brand standards. Measure your ability to represent your brand to your customers. You've worked hard to build a successful service strategy. Now make sure it's being delivered.
First, mystery shopping can protect your brand's reputation. Knowing that every location and every franchisee is delivering to brand standards is priceless. Everyone wins. Second, the operational standards assessed by mystery shopping when incentivized properly enhance employee engagement and build teams that deliver unparalleled customer experiences. ROI that cultivates customer loyalty, now that's worth measuring.
In today's fast paced environment you need to make well informed decisions quickly and effectively. We provide the intelligence to act with confidence in a timely fashion. The market intelligence we gather for our clients is verified by our highly trained, motivated, and professional in-house staff. Our entire focus is to provide reliable data. We qualify the independent contractors working with Secret Shopper® to ensure they gather information accurately and confidentially. We have numerous verification mechanisms throughout our process to ensure the integrity of our data. We go the extra mile by reviewing even subjective intelligence for clarity. We follow up with our Secret Shopper® contractors to clarify any ambiguities. As a result, you can be sure the reports you receive will be straightforward, accurate, and informative.