Integrated 360 Solutions

Capabilities > Training, Coaching, and Development > Integrated 360 Solutions



 

We Prepare Your Leaders, Managers and Front-line Personnel to Take Your Vision and Fulfill it

When you are directing your team toward the fulfillment of long-term goals, continuing guidance and multiple reminders will be called for.

Our data analytics give us the blueprint to change behavior, and improve service. Like anything else that is done well, this requires the steady and consistent application of effort.

The blueprint is not enough; you also need expertise to build and implement your programs. Our integrated 360 solutions give you the tools to do that, and will maximize your return on your investment.

We know that the development of leaders is critical to strategic improvement in customer service. The example has to be set from the top. Our client engagement is always aimed at improving the efficiency and self-sufficiency of your leaders. Coaching managers and "training the trainer" is a vital part of any plan.

Brush and Pencil

 

Take the Ball and Run with It
Improving Efficiency
Train the Trainer


 

 
Tools
360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

Dialogue
Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Clipboard
Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

© 2017 Secret Shopper® All Rights Reserved     Scam Alert!