Capabilities > On-Line Evaluations > On-Line Surveys
Our Voice of the Customer survey technology allows you to capture customer sentiment, feedback and satisfaction across every touch point, with data aggregated and analyzed through a single holistic reporting portal. Programs can be designed as stand-alone feedback solutions, or in conjunction with other customer experience measurements (like mystery shopping, competitor evaluations, etc.), for a holistic picture of your customers' thoughts and experiences, allowing you to formulate informed strategies for performance improvement.
Employee Engagement surveys can help you continuously and accurately understand employee satisfaction across your entire organization. A thoughtfully designed Employee Engagement survey program can support a variety of internal stakeholders in understanding and improving those elements of the workplace environment, culture and performance for which they are responsible.