Strategic Planning

Capabilities > Training, Coaching, and Development > Planning



 

Sights on Service 360 Will Work with You to Establish Goals for Improving the Customer Experience, and Maintaining Service Standards

To achieve this, we utilize our market research tools and data analytics to customize seminars reflecting the unique character of your business.

Our workshops, seminars and webinars leverage our knowledge of the best learning environments, based on decades of experience by our curriculum development team: Mike Porter, Ed.D., and Jay Botten, M.A.

Our workshops are hands on and participatory. They include a variety of interactive tasks based on scenarios drawn directly from the real experiences of your actual customers, together with feedback from your Front-line personnel.

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Articulate Your Vision
Define Your Mission
Set Long Term Goals




 

To maximize your team's exposure to the vision you wish to implement, we can generate training programs for multiple configurations of employees: Front-line personnel, managers, and leaders. We will train, coach, and develop your teams, highlighting your mission, while focusing on your long term goals. We will communicate and reinforce those vital messages to your staff and managers.

 

 
Tools
360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

Dialogue
Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

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Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

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