Capabilities > On the Phone Evaluations > Recorded Phone Calls
Our audio files can be accessed from any computer and provide exceptionally good training tools. Identify and demonstrate best practices through audio files while enhancing associate motivational programs. Capturing these interactions gives you unparalleled insight into how people experience your brand. After all, hearing is believing.
Eliminate the tireless hours of "listening in" to your call center. Each recorded phone call is packaged into our powerful reporting platform to give you the insights you need. Listen to each recorded call individually for a per employee experience, or view your customer service representatives from a top-down view with precise data analytics and metrics.