360 Toolbox

Capabilities > Training, Coaching, and Development > 360 Toolbox



 

Sights on Service 360 Drives Successful Improvement in Customer Engagement, and Drives Revenues Up

SOS 360 builds programs for experiential learning. We create materials based on market research and data analytics to successfully develop leaders, coach managers, and train Front-line personnel.

Put our tools to use in your company. Expand your toolbox.

No matter where you are on the spectrum of needs, the following items are invaluable for meeting your goals:
 A Clearly Articulated Mission and Vision Statement
 A Dedicated Team Focused on Customer Experience
 Strategic Goals Relating to Customer Engagement
 Annual Goals and a Five Year Plan
 Clearly Defined Metrics to Monitor Progress
 Established Baseline Numbers for Every Goal

Tools

 

Customized Market Research
Actionable Intelligence
Metrics to Monitor Progress




 

SOS 360 can pin point the exact returns our partnership will generate, by improving customer engagement and the customer service experience.

SOS 360 offers:
 Market Research
 Data Analytics
 Actionable Intelligence
 A Focus on Mission and Vision
 Strategic Goals
 Customized Solutions
 Measurable Results
 Return on Investment

 

 
Tools
360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

360 Toolbox

Like any investment, the investment in human resources must lead to a measurable result. It must enhance the customer experience, and show a clear return. The SOS 360 Tool Box will assure that outcome. Put it to use for your company.

Dialogue
Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Consultation Services

Our consultation services will show you where your revenue enhancing opportunities are being hit, and where they are being missed. Take a fresh look at how your company is operating, improve customer engagement, and drive profitability.

Clipboard
Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Strategic Planning

We customize programs aligned to the unique nature of your company, focused on your mission, reinforcing your strategic vision with your team. Planning is key to improving profitability. Put our expertise to work facilitating your goals.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

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