Front Line Training

Capabilities > Training, Coaching, and Development > Front Line Training



 

Your Team Members Will Benefit from Training

Customer service in your industry is complex. To meet the specialized standards that represent your brand requires a team that has the skills and knowledge that are unique to your service environment.

Sights on Service 360 has the tools, and the experts, to accomplish this.

We deliver actionable intelligence, provide real data on the metrics you identify as critical to your profitability, and use those measures as the building blocks for training programs focused on customer engagement.

Accomplishing this requires specialized insight at every position. Every person on your team is trained to work toward the same end, but each member has different responsibilities, faces unique challenges, and experiences a variety obstacles in meeting the service goals.

Put our expertise to use; we will fulfill your training needs, and unify the work of your Front-line personnel.

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The Things People Do and Say Matter

Provide your Front-Line personnel with specialized training by expert trainers assuring that each one of them knows how to field their position, and cover their teammate at the same time.

With your team operating at peak performance, customers will return for more of what you do best... they will recommend your services and products to others, expanding your market share.

SOS 360 customizes training scenarios based on the actual experiences of real customers, giving Front-line personnel the tools to understand how their behaviors impact the customer's experience.


 

Represent Your Brands
Meet Your Sales and Service Goals
Change Behaviors


 

 
Teaching
In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

Computer
Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Brush and Pencil
Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

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