Training, Coaching, and Development

Capabilities > Training, Coaching, and Development



 

You Already Know that Improving Customer Service Drives Revenue Up

The only way to make real improvements to your customer's experience requires you to provide clear, actionable directives, based on reliable data analytics. We have the tools to improve customer service, and increase profitability.

Your Front-line personnel need training, your managers need coaching, and your leaders need development. This is true for every business, no matter how big or how small, or how successful they already are. Training, coaching and development will ensure that customer engagement meets your standards.

Sights on Service 360 has the tools. Protect your market share, expand your market reach. Call in the expertise.


 

Customer Engagement Solutions
Measuring what Matters
Driving Change for Profitability


 

 
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Front-line Training

Customer service is complex. To meet the standards that represent your brand you must give your personnel the skills and knowledge unique to that service environment. This will drive sales and raise the bottom line.

Front-line Training

Customer service is complex. To meet the standards that represent your brand you must give your personnel the skills and knowledge unique to that service environment. This will drive sales and raise the bottom line.

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Management Coaching

Improving customer service requires strengthening the management team. Focus and reinforce your engagement strategy with coaching. Invest in the tools they need to capture sales both today and tomorrow.

Management Coaching

Improving customer service requires strengthening the management team. Focus and reinforce your engagement strategy with coaching. Invest in the tools they need to capture sales both today and tomorrow.

Climbing Stairs
Leadership Development

We have the tools to evaluate your structure and make recommendations for processes that put your leaders in the driver's seat, improve communication, and adherence to service standards. Empower your leaders and drive Profitability.

Leadership Development

We have the tools to evaluate your structure and make recommendations for processes that put your leaders in the driver's seat, improve communication, and adherence to service standards. Empower your leaders and drive Profitability.

 

 
Teaching
In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

In-Person Seminars

We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.

Computer
Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Web-Based Tools

We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.

Brush and Pencil
Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Integrated Solutions

We will conduct research, analyze it, and use that data to coach your managers. We will support their work, training your Front-line personnel, with a combination of in-person and on-line activities, improving customer service and raising revenue.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touch point with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.


 

 

 

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