Secret Shopper® Login
Log in using your id number and password to view your account performance and information.
‘‘
’’
Training, Coaching, and Development
Capabilities > Training, Coaching, and Development
You Already Know that Improving Customer Service Drives Revenue Up
The only way to make real improvements to your customer's experience requires you to provide clear, actionable directives, based on reliable data analytics. We have the tools to improve customer service, and increase profitability.
Your Front-line personnel need training, your managers need coaching, and your leaders need development. This is true for every business, no matter how big or how small, or how successful they already are. Training, coaching and development will ensure that customer engagement meets your standards.
Sights on Service 360 has the tools. Protect your market share, expand your market reach. Call in the expertise.
Customer Engagement Solutions
Measuring what Matters
Driving Change for Profitability
Front-line Training
Customer service is complex. To meet the standards that represent your brand you must give your personnel the skills and knowledge unique to that service environment. This will drive sales and raise the bottom line.
Front-line Training
Customer service is complex. To meet the standards that represent your brand you must give your personnel the skills and knowledge unique to that service environment. This will drive sales and raise the bottom line.
Management Coaching
Improving customer service requires strengthening the management team. Focus and reinforce your engagement strategy with coaching. Invest in the tools they need to capture sales both today and tomorrow.
Management Coaching
Improving customer service requires strengthening the management team. Focus and reinforce your engagement strategy with coaching. Invest in the tools they need to capture sales both today and tomorrow.
In-Person Seminars
We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.
In-Person Seminars
We will design programs and set up classrooms in locations convenient to you and your team. We will deliver your customized training program when and where you say. Give your personnel the tools they need to improve the customer experience.
Web-Based Tools
We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.
Web-Based Tools
We offer customized, web-based training seminars to suit the unique needs of your business. Our training programs and mobile apps are designed for all major platforms: PC, Mac, IOS, and Android. Put these tools directly into use by your team.
Try one of our free Mystery Shopping apps!
Secret Shopper® Services
