Contact us at
+1 (763) 525-1460
+353 1 691 7772
Contact us at
+1 (763) 525-1460
+353 1 691 7772
We deliver powerful insights into customer experience that boost business performance, increase sales and build customer loyalty.
From global enterprises to local businesses, our user-friendly platform generates relevant insights that cannot be underestimated. Our mystery shopping programs play a pivotal role in enhancing customer satisfaction and ensuring continued business growth.
We offer tailored programs across a wide range of industries. Our flexible approach ensures you receive meaningful, actionable insights to improve service, enhance customer experience, and stay ahead of the competition—no matter your industry.
Our mystery shoppers evaluate the full customer journey, from online inquiries to in-store visits and service appointments, to help improve satisfaction and boost sales.
Find Out MoreOur mystery shoppers assess the patient journey from first contact to follow-up, helping providers identify service gaps and improve care quality and compliance.
Find Out MoreOur mystery shoppers assess service quality, professionalism, and regulatory compliance through detailed, criteria-based evaluations of staff interactions.
Find Out MoreOur mystery shoppers assess everything from staff interactions to product quality and store presentation, helping grocers improve loyalty and operational excellence.
Find Out MoreOur mystery shoppers evaluate every aspect of the dining or lodging experience—from service and cleanliness to food quality and guest satisfaction.
Find Out MoreWe evaluate customer service, speed, cleanliness, and compliance to help convenience stores deliver quick, efficient, and consistent shopping experiences.
Find Out MoreOur mystery shopping services evaluate estate agents and home builders on service, professionalism, and property presentation to support confident customer decisions.
Find Out MoreOur mystery shopping services provide insights into store performance by evaluating service quality, staff engagement, product availability, and overall shopping experience.
Find Out MoreMystery shopping isn’t limited to a single type of business—we offer tailored programs across a wide range of industries beyond those listed, from education to car washes!
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Become an Independent Contractor (IC) Mystery Shopper with us and enjoy the flexibility to choose when and where you want to shop. For over three decades, Secret Shopper® has consistently attracted the most exceptional mystery shoppers. You can conveniently use our mobile app or rely on the support of our in-house staff throughout your shopping journey!
We offer a variety of phone, in-person, and online shops for you to choose from.