Measuring What Matters
The Premier Mystery Shopping Company



 

Drive exceptional bottom-line performance through insightful, actionable market intelligence.

The cutting edge customer experience company: Secret Shopper®

Secret Shopper® has delivered actionable market research and analysis to our clients for over 25 years. In that time, we have successfully assisted clients in almost every customer-focused industry to provide cutting edge customer experiences.

Lady Mystery Shopping


Measuring the Customer Experience




 

We are passionate about partnering with businesses to deliver operational excellence and drive brand alignment while empowering frontline stakeholders to provide unparalleled customer experience.

 


 

At the core of Secret Shopper® is our expertise in evaluating customer experience both in the digital and brick & mortar worlds.

Your website is the first step on your firm's journey to delivering an unparalleled customer experience in today's digital landscape. We review a user's overall experience and high-level performance factors as well as detailed technical information to accurately assess your site's overall performance, mobile friendliness, and SEO vitality while identifying opportunities for enhancement.

The ability to communicate effectively on the phone is the second critical step to providing an excellent customer experience. The way your employees answer the company phone will form your customer's first, and most often, lasting impression of your business. The person answering your phone should be warm, enthusiastic, and courteous. Secret Shopper® has the right tools to ensure your frontline stakeholders are driving customers into the store or back to the website.

In addition to gaining vital customer relationship management details for your own business with our onsite evaluations, you can also measure and analyze your competitors for a complete picture of the market. Use our competitor analysis tools to help define your best path forward and measure your team's execution of customer experience strategies.

A hand writing the word services




 

Market research analytics that drive an organizational culture focused on solutions, productivity and delivering unparalleled customer experiences.



 

Reporting Analytics - Meet Zeus

All of our business intelligence solutions are focused on actionable intelligence. Zeus, our proprietary technology platform, provides the flexibility to create a market research program that meets your exact specifications. Zeus' dashboard lets you see your team's performance at a glance with straightforward drill down capabilities.

Zeus is the thread pulling all your data together in one place. From mobile platforms to social media and onsite evaluations we can integrate all of your services into your personalized dashboard, including outside data streams if desired.

Work with us to define your market research needs to ensure that the intelligence we gather on your behalf is reported in a format that is objective, quantifiable, and actionable to your executives.

Computer showing the Secret Shopper reporting website


 

Give Your Customers a Consistently Positive Experience and Grow Your Business

Secret Shopper® has delivered actionable intelligence to our clients for over 25 years. In that time, we have successfully assisted clients in almost every customer-focused industry to provide world class customer experiences.


Money Banking and Financing
Fork Dining and Restaurants
Bank Government Services      
Doctor Healthcare and Medical
Paint Brush Museums and Galleries
Book Education and Seminars
Cosmetics Fitness and Salons
Bed Hotels and Resorts      
Shopping cart Retail and Grocery            
Car Automotive and Transportation
City Real Estate and Leasing      
Television Casinos and Entertainment

 

 

 
Mystery Shopping Scam Alert!
We're as concerned with mystery shopping scams as you are. Secret Shopper® is a member of the Mystery Shopping Providers Association (MSPA) and MSPA Europe, and we regularly update our clients and partners on scam alerts. If you've given someone your money to mystery shop or have heard about "mystery shopping" scams involving MoneyGram, Western Union, or text messages, please see our Scam Alert page.


 

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