The Premier Mystery Shopping Company

Measure the customer experience.

Measure your brand's reputation.

Measure your effectiveness.

Measure What Matters.

We deliver powerful insights into customer experience that boost business performance, increase sales and build customer loyalty.

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Measuring What Matters

From global enterprises to local businesses, our user-friendly platform generates relevant insights that cannot be underestimated. Our mystery shopping programs play a pivotal role in enhancing customer satisfaction and ensuring continued business growth.

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30+ Years of Experience

Millions of Evaluations Completed

Worldwide Shopper Base

Customizable Reporting Analytics

Independent Contractor (IC) Mystery Shoppers

Become an Independent Contractor (IC) Mystery Shopper with us and enjoy the flexibility to choose when and where you want to shop. For over three decades, Secret Shopper® has consistently attracted the most exceptional mystery shoppers. You can conveniently use our mobile app or rely on the support of our in-house staff throughout your shopping journey!

We offer a variety of phone, in-person, and online shops for you to choose from.

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