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Analytics and Analysis


With technology and expertise, navigate the market with confidence and drive your organization toward success.

Omnia integrates data from various sources, providing customizable reporting tailored to your preferences. You control report access for different stakeholders. Our exclusive system offers real-time summary reports with interactive parameters. We collaborate closely to deliver objective, actionable intelligence guided by experienced mystery shoppers.

Top Tier Analytics

With our exclusive system, you can access popular summary reports that facilitate data interpretation. These reports are generated in real-time using the latest data, granting you interactive control over each report's parameters such as locations, date ranges, and specific items of interest. We collaborate closely with you to define your market research needs, ensuring that the intelligence we gather is presented objectively, quantifiably, and actionable for your executives. Most importantly, our experienced business development consultants will guide you every step of the way.


At Secret Shopper®, we use market research analytics to drive an organizational culture focused on solutions, productivity, and delivering unparalleled customer experiences.

  • Secret Shopper® prioritizes market research analytics to foster a culture of finding solutions, enhancing productivity, and delivering exceptional customer experiences.
  • Ready to handle everything from weekly trends to your Net Promoter Score (NPS), our business intelligence solutions provide actionable insights for informed decision-making.
  • Omnia is at the core of Secret Shopper® operations, allowing customized market research programs to align with specific requirements.
  • Report Customization: Tailor your reports to your specific needs with comprehensive customization options, allowing you to highlight key insights and data points that matter most to your business.
  • Omnia's user-friendly dashboard facilitates easy performance tracking and exploration of detailed information for your team.

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