Client Blog

Learn how you can use mystery shopping to improve your customers' experience with our blog posts.

A collage of several famous European monuments. In the center there is text that reads: Secret Shopping: Europe Edition.

Exciting News: We're Expanding into Europe!

Five faces, ranging from sad on the leftmost face to happy on the right.
The neutral face is giving a 3-star review, and the happy face is giving a 4-star review

The High Price of a Bad Customer Experience (and How to Fix It)

Common Retail Challenges That Mystery Shopping Can Solve

10 Factors to Consider When Hiring a Mystery Shopping Provider

Maximizing Customer Experience in Recreational and Medical Dispensary Shops

Enhancing Patient Experience Through Secret Shopping in Healthcare

In the healthcare industry, patient access and satisfaction are critical components of quality care. Secret Shopper® has been a pioneering force in optimizing...

2024’s MSPA EA Conference in Cyprus

As the vibrant waves of the Mediterranean lapped the shores of Cyprus, industry leaders and enthusiasts gathered for the much-anticipated MSPA EA Conference...

How Secret Shopping Enhances Customer Experience Across Industries

Secret shopping serves as a dynamic tool across industries, offering invaluable insights into the customer journey.

Unveiling the Secrets to Elevating Guest Experiences: The Power of Mystery Shopping in Hospitality

Elevate Hospitality with Mystery Shopping: Unveiling Secret Shopper® Insights - Creating Memorable Experiences.

Is Your Business Ready For Black Friday?

Maximizing Black Friday Success: How Retailers Can Boost ROI and Customer Experience with Secret Shopper®

Keep Customer Experience (CX) Simple

Customer Experience can be complex, but at the end of the day it is about helping a customer solve their problems with a product of service.

Morale And Retention Incentive Program

Given today's financial and social climate, businesses all over are seeing turnover rates the likes of which haven't been seen since the height of the Covid-19 pandemic.

Why Mystery Shop

A well-executed mystery shopping program provides insight into what your customers are thinking about your stores, products, and services in an unfiltered and measurable way.