“To enhance the client experience, it's essential to evaluate every interaction the customer has with your company”, says Snigdha Patel, a Customer Service Researcher with REVE Chat. “Companies that prioritize their customers' needs are 60% more profitable than those that don't. Providing good customer service leads to higher customer satisfaction, which, in turn, generates positive word-of-mouth about your business. To adopt an effective customer engagement strategy, offering real-time support can be one of the best ways to ensure a positive and responsive experience for your customers.” August, 2020
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Listen to real interactions between your front-line staff and mystery shoppers through clear audio files, ensuring quality and driving continuous improvement in customer service.
Do you think strategically about your phones? We measure what matters in your customer experience.
Ensure that your front-line staff's phone skills surpass industry standards and gain a competitive edge by conducting regular competitor phone evaluations.
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