Highlighting the importance of customer service, HubSpot blog writer Swetha Amaresan writes, “Beyond merely addressing inquiries and resolving issues, the post emphasizes that excellent customer service can significantly impact a company's financial success. By enhancing the overall customer experience, businesses stand to gain considerable benefits. These include potential increases in sales revenue, ranging from 2% to 7%, as well as improved profitability, which could rise by 1% to 2%.”
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