Successfully assisting clients in every customer-focused industry for over 30 years. We drive exceptional bottom-line performance through insightful, actionable market intelligence. Secret Shopper® has proven time and time again that we deliver unparalleled services to our clients. From customizable reports and our unmatched client platform in the market research industry, we have you covered.
Keep your customers happy and your employees motivated while boosting your brand awareness. An effective leadership approach is one of the biggest driving factors for a successful business. With our reporting process, we can find out what works and fix what doesn't.
Gather firsthand authentic customer insight while evaluating location, employees, competitors, brand compliance, merchandise, and much more.
The way your employee answers the phone will form a customer's first, and most often lasting impression of your business.
in omnia paratus - prepared for all things
Our business intelligence solutions are focused on actionable intelligence. Omnia stands as a versatile solution, offering unparalleled flexibility in crafting market research programs that align precisely with your requirements. The platform's dashboard offers a concise yet comprehensive view of your team's performance, streamlining the way you delve into in-depth analysis.
Omnia, acting as the nucleus of our system, adeptly consolidates diverse data sources and seamlessly integrates an array of tools and metrics. Onsite, over-the-phone, and online evaluations, are all facilitated within a single unified platform.
Work with us to define your market research needs to ensure that the intelligence we gather on your behalf is reported in a format that is objective, quantifiable, and actionable.
Whether you're part of a start-up or a multinational corporation, we promise the same dedication, creativity, and results to help you pursue your goals in the brick and mortar and digital landscapes. Since our founding, Secret Shopper® has established a reputation for providing actionable intelligence through onsite, online, and over-the-phone services that clients can rely on. We are passionate about assisting your team in delivering a world-class experience for your customers at every touchpoint.
Our clients' bottom line is our top priority.