“Building a customer-first corporate culture, offering personalized experiences, and acting on feedback makes customers feel more appreciated while improving brand loyalty and reducing churn. Not only will you increase customer satisfaction, but you’ll also drive revenue.”, said Dan Gingiss, chief experience officer at The Experience Maker. “In fact, companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.”
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We focus on flexibility and creativity when we design and implement mystery shopping programs.
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