Contact us at (763) 525-1460

Client Services

Phone Call Evaluations

The telephone remains a primary point of contact between businesses and customers, even in today's digital age. Having a live person answer the phone provides a personal touch, which is crucial for a positive customer experience.

Recorded Phone Calls

Our recorded audio evaluations offer insight into frontline interactions. Let go of the burden of time-consuming call center monitoring as we take care of it for you. Transform your customer service approach today.

  • Recorded phone call evaluations offer precise insights into real customer interactions, enabling accurate feedback assessment.
  • Monitoring recorded calls ensures consistent service quality, enhancing customer satisfaction and brand reputation.
  • Call recordings serve as effective training tools, aiding in the development of communication and problem-solving skills among customer service representatives.
  • Analyzing recorded calls facilitates objective performance measurement and goal tracking for continuous improvement.
  • Recorded calls provide a reliable reference for resolving disputes or clarifying customer concerns, leading to efficient issue resolution.

Customer Service Calls

Consider the strategic importance of your phone operations. We focus on essential customer experience elements, particularly the impact of phone calls on your brand perception. Our goal is to align contact centers, locations, and automated services with customer expectations. Operators can directly engage with customers to assess satisfaction and loyalty, empowering feedback, and improvement. Nurturing loyalty and understanding strengths enhance market position and customer retention.

  • Customer service calls provide direct insight into customer interactions, highlighting strengths and areas for improvement.
  • Ensure consistent service quality, help maintain brand reputation and customer satisfaction with customer service evaluations.
  • Gather valuable training material, aiding in the development of effective communication and problem-solving skills among employees.
  • Assessing calls quantitatively and qualitatively enables accurate performance measurement and goal tracking for customer service teams.
  • Drive ongoing refinement of customer service strategies, leading to enhanced customer experiences and loyalty.

Competitor Phone Calls

Are your frontline staff equipped with exceptional phone skills that transcend industry standards? To bolster customer acquisition, retention, and loyalty, it's imperative to gain profound insights into your market landscape. By doing so, you'll proactively outpace the competition. Uncover the avenues through which you can elevate your phone strategy above your rivals.

  • Evaluating competitor phone calls provides insights into their customer service strategies and strengths.
  • Comparing your own phone interactions with competitors helps identify gaps and opportunities for improvement.
  • Learning from competitors' approaches can inspire innovative ideas to enhance your own customer service.
  • Understanding how competitors handle calls informs your strategy to meet or exceed customer expectations.
  • Leveraging insights from competitor evaluations enable you to differentiate your brand and stand out in the market.

Voice of the Customer

Looking for insights from the Voice of the Customer, polling data, or innovative techniques like online visual evaluations over the phone? We're here to assist. Targeting specific demographics, regions, or educational levels? We have the tools to gather precise information quickly. With millions of Secret Shopper® participants, we deliver rapid, actionable intelligence for your business success.

  • Phone call research provides direct access to customer interactions, uncovering valuable insights and feedback.
  • Evaluations help maintain and enhance service quality, ensuring consistent customer satisfaction and loyalty.
  • Recorded calls serve as valuable training tools, aiding in the development of effective communication and problem-solving skills.
  • Quantitative and qualitative analysis of calls allows accurate measurement of employee performance and service effectiveness.
  • Continuous evaluation leads to strategic refinement of customer service strategies, driving better experiences and business growth.

Partner With Us

We'd love to work with you.
Click below to request a quote from our team.

Request a Quote
This website and/or its third-party tools use cookies, which are necessary for their functioning and required to achieve the purposes illustrated in the Cookie Policy. If you want to learn more or withdraw your consent to all or some of the cookies, please refer to our Cookie Policy.