Customer Experience Evaluation

Capabilities > Onsite Evaluations > Customer Experience Evaluation



 

We measure what matters in your customer experience.

Secret Shopper provides the highest quality mystery shopping programs in the world.

How you ask a question matters. We’ll develop questionaries that ensures your employee training is consistent across your organization while driving increased bottom line performance. Drive bottom line performance by measuring front line personnel’s delivery of consistent customer experience standards across the globe. You've worked hard to build a successful service strategy. Now make sure it's being delivered.

Data Metrics


 

ROI that works

Secret Shopping ensures your front-line team members consistently deliver an exceptional customer experience. Knowing that every location and every franchisee is delivering to brand standards is priceless. Everyone wins. Furthermore, customer experience standards measured by secret shopping when incentivized properly enhance employee engagement and build teams that deliver unparalleled customer experiences. ROI that cultivates customer loyalty, now that's worth measuring.



 

Data integrity drives sound business decisions

At Secret Shopper we understand your management team requires reliable information.

In today's fast paced environment, you need to make well-informed decisions quickly and effectively. We provide the intelligence to act with confidence in a timely fashion. The market intelligence we gather for our clients is verified by our highly-trained, motivated, and professional in-house staff. Our entire focus is to provide reliable data. We qualify the independent contractors working with Secret Shopper to ensure they gather information accurately and confidentially. We can contact consumers that have left social media reviews. We have numerous verification mechanisms throughout our process to ensure the integrity of our data. We go the extra mile by reviewing even subjective intelligence for clarity. We follow up with our Secret Shopper contractors to clarify any ambiguities. As a result, you can be sure the reports you receive will be straightforward, accurate, and informative.

Get an honest, in-depth look at your business through the eyes of your customers.


We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...


Competitive intelligence can be easy to get, but hard to get right. We can help.


Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.


Are you listening? Your customers have opinions. Tune into what they are saying.


Is your team delivering a world class customer experience at every touchpoint with your customers?


We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.


 

 

 

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