Capabilities > Onsite Evaluations > Customer Experience Evaluation
How you ask a question matters. We’ll develop questionaries that ensures your employee training is consistent across your organization while driving increased bottom line performance. Drive bottom line performance by measuring front line personnel’s delivery of consistent customer experience standards across the globe. You've worked hard to build a successful service strategy. Now make sure it's being delivered.
Secret Shopping ensures your front-line team members consistently deliver an exceptional customer experience. Knowing that every location and every franchisee is delivering to brand standards is priceless. Everyone wins. Furthermore, customer experience standards measured by secret shopping when incentivized properly enhance employee engagement and build teams that deliver unparalleled customer experiences. ROI that cultivates customer loyalty, now that's worth measuring.
In today's fast paced environment, you need to make well-informed decisions quickly and effectively. We provide the intelligence to act with confidence in a timely fashion. The market intelligence we gather for our clients is verified by our highly-trained, motivated, and professional in-house staff. Our entire focus is to provide reliable data. We qualify the independent contractors working with Secret Shopper to ensure they gather information accurately and confidentially. We can contact consumers that have left social media reviews. We have numerous verification mechanisms throughout our process to ensure the integrity of our data. We go the extra mile by reviewing even subjective intelligence for clarity. We follow up with our Secret Shopper contractors to clarify any ambiguities. As a result, you can be sure the reports you receive will be straightforward, accurate, and informative.