Recorded Phone Calls

Capabilities > On the Phone Evaluations > Recorded Phone Calls


Reality-Driven Feedback - Hearing is Believing

With our recorded audio evaluations, you get to hear the actual experience between your frontline stakeholders and our operators presented in clear audio files.

Our audio files can be accessed from any computer and provide exceptionally good training tools. Identify and demonstrate best practices through audio files while enhancing associate motivational programs. Capturing these interactions gives you unparalleled insight into how people experience your brand. After all, hearing is believing.

Eliminate the tireless hours of "listening in" to your call center. Each recorded phone call is packaged into our powerful reporting platform to give you the insights you need. Listen to each recorded call individually for a per-employee experience, or view your customer service representatives from a top-down view with precise data analytics and metrics.

Phone tape recording

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touchpoint with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.



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