Our Approach

About Us > Our Approach


Digital Environment

We work with your team to evaluate, and then, modernize, update, and apply the latest techniques and designs to your existing digital environment.

Whether you are selling products online, or simply giving information about a service, a professional, functional, and inviting website is critical in order to reach a rapidly growing base of potential customers and run a successful business. With mobile web traffic accounting for an increasing percentage of Internet users today, optimizing a website for mobile viewing is no longer an option. Placing your brand directly into your customers' palms by creating a new mobile app, website, or optimizing your existing website will ensure you can effectively reach your customers through every platform.

Launch your online lead generation and customer acquisition phase with our team of exceptionally talented and seasoned professionals.

We begin by evaluating your current SEM strategies. It's not just about driving more traffic to your website. Secret Shopper has the tools to drive the right traffic to your site. Our targeted approach gives you the most value for your budget by connecting you to interested potential customers and converting views into increased business.

Computer, laptop, phone on the Secret Shopper website

Find out how to put the most innovative web tools to work for you.

Make your website look great on any platform. Mobile phones, tablets, desktops, laptops, and more!

Secret Shopper phone support team

Brick-and-Mortar Universe

We know how crucial the need for validated and verified information is in order to stay on the cutting edge of marketplace innovation.

We put the tools at your fingertips to measure, manage, and cultivate your organization's standards. Our Onsite Evaluations provide a neutral, third-party customer experience evaluation for training purposes. You will benefit from the added psychological component of your employees always wondering if the customer in front of them is their Secret Shopper. When combined with social media monitoring it's simple, straightforward, and it works.

Phone answering skills are critical for businesses.

The telephone is still the first verbal point of contact with customers for many businesses. The way your employees answer your company's phone will form your customer's first, and oftentimes, lasting, impression of your business. We'll provide the tools to ensure the frontline stakeholder who answers your company’s phone is warm, enthusiastic, and courteous. This generates the right customer experience to drive traffic to your locations or to complete the purchase on your website.

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touchpoint with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.



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