About Us > Our Approach
Whether you are selling products online or simply giving information about a service, a professional, functional, and inviting website is critical in order to reach a rapidly growing base of potential customers and running a successful business. With mobile web traffic accounting for an increasing percentage of Internet users today, optimizing a website for mobile viewing is no longer an option. Place your brand directly into your customers' palms by creating a new mobile app, website, or optimizing your existing website to ensure you effectively reach your customers through every platform.
We begin by evaluating your current SEM strategies. It's not just about driving more traffic to your website. Secret Shopper has the tools to drive the right traffic to your site. Our targeted approach gives you the most value for your budget by connecting you to interested potential customers and converting views into increased business.
We put the tools at your fingertips to measure, manage, and cultivate your organization's standards. Our On-Site Evaluations provide a neutral, 3rd party customer experience evaluation for training purposes. You will benefit from the added psychological component of your employees always wondering if the customer in front of them is their Secret Shopper. It's simple, straightforward, and it works.
The telephone is still many businesses' primary point of contact with customers. The way your employees answer your company's phone will form your customer's first, and most often lasting, impression of your business. We'll provide the tools to ensure your frontline stakeholder who answers the phone is warm, enthusiastic and courteous and generates the right customer experience to drive traffic to your locations or to complete the purchase on your website.