Data Privacy Requests

Data Privacy Requests Web Form

Use this form to submit a data subject request regarding your personal information or data that is processed by our organization. Please refer to our Privacy Statement to review how Secret Shopper uses your data, as well as the rights you have to data access and privacy.

If you are a shopper who can log into your shopper profile, we encourage you to submit your request via your shopper portal so you can be automatically verified.

If you have questions about this web form, or you do not wish to use this web form, you can submit your request by contacting us at privacy@secretshopper.com or by calling toll free at (800) 582-4079.

Request Type

Shopper ID (Optional)

First Name

Last Name

Email Address

Additional details about your request
Please specify the information and activity to which your request relates. The more detail you can provide, the better we can answer your request.

Request for access

You have the right to obtain information as to whether your personal data are being processed, and, where that is the case, access to your personal data and additional information about the processing of your personal data.

Request for deletion

You have the right to request the deletion of (certain) personal data relating to you (“the right to be forgotten”). If your request is granted, Secret Shopper will delete the relevant personal data. You have to right to ask us to erase your personal data (right to be forgotten) if, for example, the personal data are no longer necessary in relation to the purposes for which they were collected; you withdraw consent on which the processing is based, and where there is no other legal ground for the processing; or your personal data have been unlawfully processed.

Restrict my account

You have the right to obtain restriction of the processing of your personal data, for example when you have contested the accuracy of your personal data. This means that, if the request is granted, Secret Shopper will not use your personal data during the term of restriction.

Do not sell my information

Consumers have the right to request that a business not sell the consumer’s personal information to third parties. NOTE: We do not sell consumer data. However, selecting this option will document your preference.

Proof of identity

For us to verify your identity, please provide the following information associated with your account below.

Phone Number

ZIP / Postal Code

Date of Birth

How we process your request

The processing of your request is free of charge. Secret Shopper shall respond to your request without undue delay, but in any case, within one month of receipt of the request. That period may be extended by two further months where necessary, considering the complexity and number of the requests. Secret Shopper shall inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

If Secret Shopper does not take action on your request, for example because your request is unfounded or excessive or because Secret Shopper (legally) cannot or does not have to comply with your request, Secret Shopper shall inform you without delay and at the latest within one month of receipt of the request of the reasons for not taking action. In that case, you also have the right to file a complaint with the supervisory authority.