Why Secret Shopper

About Us > Why Secret Shopper


We are passionate about the customer experience, especially YOUR customer's experience.

When a potential customer is searching for your products or services online, we work with you to make sure your firm is continually at the top of those results. This not only helps consumers find your products quicker, but it allows your company to more efficiently target clients.

Once a potential customer arrives on your website, our team of exceptionally talented, seasoned professionals will ensure that your customers' online - website or mobile app - experience is inviting, engaging, intuitive, and successful.

Diagram showing the core values at Secret Shopper


We believe in the power of great service and efficient operations and are dedicated to working with brands committed to achieving them.

If a customer calls your business, depend on our program to ensure your employees answer the phone warmly, enthusiastically, and courteously to generate the right customer experience and drive traffic to your locations or to complete the purchase on your website.

Your brick and mortar locations represent one of the biggest investments by your brand and one of your most important opportunities for creating customer satisfaction, loyalty, and advocacy. Our programs empower your frontline stakeholders to provide an unparalleled customer experience to your customers wherever they may connect with you. It's simple, straightforward, and it works.

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touch point with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick and mortar operations.




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