Capabilities > On the Phone Evaluations
The person who answers the phone needs to be warm, enthusiastic, and courteous. Is that how your employees come across when they answer the phone? Are your phones answered in 3 rings or less? Are messages returned within 24 hours? Do your employees provide the right information or give a reference to your competitor across the street? If the conversation does not deliver the message that you as a business would like to portray, that call is an opportunity lost. It has happened to other businesses; let our consultants ensure that it won't happen to yours.
Hear the actual experience between your frontline stakeholders and our operators presented in clear audio files with recorded audio evaluations.
With our recorded audio evaluations, you get to hear the actual experience between your frontline stakeholders and our operators, presented in clear audio files.
Do you think strategically about your phones? We measure what matters in your customer experience.
Ensure that the phone skills of your frontline stakeholders exceed your industry's standards.
Do you think strategically about your phone calls? See how you can ensure top customer satisfaction with every call.