Capabilities > On-Site Evaluations
Every business is different. That's why we focus on flexibility and creativity when designing and implementing mystery shopper programs. Get an accurate picture of the level of service your customers are experiencing, check your competitors' pricing and sales strategies, and verify your product is displayed, priced, and stocked correctly with our trusted secret shopping solutions. With ongoing monitoring tools, you will be able to track your business's performance, continuously promote service standards to your staff, support your product launches and merchandising needs, and even build your own ongoing mystery shopping program.
Secret Shopper® provides the highest quality mystery shopping programs in the world.
Good intelligence on what is happening in your marketplace to drives innovation.
The first step is to assess your competitors' pricing and sales strategies to stay a step ahead of the curve.
Our Corporate Governance Assurance Audits enable you to monitor and enforce your important rules and standards.
Our range of customer insight solutions has been shaped by decades of experience in the customer experience and market research industry.
We focus on flexibility and creativity when we design and implement mystery shopping programs.
Elevated sales, higher efficiency, improved customer appreciation, and deeper employee productivity. When you put people at the core of your business, everyone wins.
Build an entire customer experience program around our recorded video capabilities or integrate video into an overall program.
Capture raw, unedited, footage of your employees reacting with your customers in real time. Pinpoint areas of improvement and discover new ways to drive employee - customer engagement.