Artificial Intelligence (AI) Services

Capabilities > AI Services


Finally, analytics to measure subjective commentary providing C-Suite with actionable intelligence.

Secret Shopper's® Sentiment Analytics software can enable your team to identify and explore relevant emotional triggers for purchase.

Sentiment Analysis


Secret Shopper's® Sentiment Analytics software offers semantic search and knowledge mining capabilities to understand intent while ranking.

Achieve key metrics by measuring your customer's personal experience.


Data Evaluation
Data Evaluation

Our streamlined data evaluation delivers critical metrics on time, every time.

Data Evaluation

Sentiment Analytics allow for faster turnaround of reports without sacrificing accuracy.


Keywords can be set to tailor information for your company's specific needs.


Data can be aggregated to analyze key phrases commonly associated with a particular question, store, or region.

User Access
User Access

Full control over user access ensures the right people see the right information at the right time.

User Access

Create customized users with specific authorization levels within your corporate structure.

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touchpoint with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.




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