On-Line Evaluations

Capabilities > On-Line Evaluations


Your online presence has never been more important.

From the largest companies in the nation to small local businesses, a user-friendly website that generates relevant leads is critical to customer satisfaction and sustained business growth.

In addition to on-site evaluations and phone interviews, Secret Shopper® offers digital audits to assess your effectiveness online. This online audit comes with actionable recommendations to better engage your customers, increase your web traffic, and make profitable investments in online marketing channels.



Gain an insightful snapshot of your digital footprint and start working towards your goals with our Digital Discovery Audit.


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Discovery Audits

Conduct a multi-tiered website review and diagnostic assessment to establish a clear path forward.

Discovery Audits

We'll click, scroll, explore, and order from your website, carefully evaluating every step along the way.

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Website Analysis & Design

As Google and Bing evolve and advance their methods to determine SEO placement, so do we.

Website Analysis & Design

Drive your brand alignment through user-friendly, attention-grabbing web and graphic design.

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Lead Generation Analytics & Tools

It's not just about driving more traffic to your website - we drive the right traffic to your site.

Lead Generation Analytics & Tools

Get the data you need to make intelligent marketing and business decisions.


Competitive Landscape Analysis

Maintain an ongoing and insightful understanding of your competition.

Competitive Landscape Analysis

Our Competitive Landscape Analysis lets you examine the strengths and weaknesses of your top five competitors.

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Mobile Analysis & Development

With mobile web traffic accounting for a rapidly increasing percentage of Internet users, it pays to optimize your website for mobile viewing.

Mobile Analysis & Development

You can catapult your company's growth and success through mobile solutions.

On-Line Surveys

Are you listening? Let the voice of your customer drive your business improvement.

On-Line Surveys

A neutral 3rd party approach gets you data you can trust while building employee loyalty and engagement.

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward & incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touch point with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick & mortar operations.




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