Using opinion mining to gauge customer perceptions and determine the main ideas in unstructured text, sentiment analytics allow for precise metrics to measure customer experience with faster turnaround of reports.
Identify and categorize important concepts using key phrases commonly associated with a particular question, store, or region.
Create user accounts for every level of your organization, with full control over user access and email notifications to ensure that data is accessible to those who need it.
Get an honest, in-depth look at your business through the eyes of your customers.
We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...
Competitive intelligence can be easy to get, but hard to get right. We can help.
Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.
Are you listening? Your customers have opinions. Tune into what they are saying.
Is your team delivering a world class customer experience at every touchpoint with your customers?
We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.
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