Customer Service Phone Evaluations

Capabilities > On the Phone Evaluations > Customer Service Phone Evaluations


Do you think strategically about your phones? We measure what matters in your customer experience.

Phone calls are still a big part of your customer's experience with your brand. We help you ensure your contact centers, locations, and automated phone services are meeting your customer's needs.

We can also arrange for operators to contact your customers directly to gauge customer satisfaction and loyalty. Your customers will appreciate the personalized attention and the opportunity to provide positive feedback or convey a problem. Many of our clients have discovered that their customers' loyalty is hard won and worth preserving. Getting a true assessment of your relative strengths and weaknesses can have a significant impact of your market position and customer retention.

Secret Shoppers call center team

Get an honest, in-depth look at your business through the eyes of your customers.

We can white label our reporting website and mobile solutions with your logo while integrating outside data streams...

Competitive intelligence can be easy to get, but hard to get right. We can help.

Use measurement to motivate. Link results of customer experience measurement to reward and incentive programs.

Are you listening? Your customers have opinions. Tune into what they are saying.

Is your team delivering a world class customer experience at every touchpoint with your customers?

We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations.



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