Capabilities > On the Phone Evaluations > Customer Service Phone Evaluations
We can also arrange for operators to contact your customers directly to gauge customer satisfaction and loyalty. Your customers will appreciate the personalized attention and the opportunity to provide positive feedback or convey a problem. Many of our clients have discovered that their customers' loyalty is hard won and worth preserving. Getting a true assessment of your relative strengths and weaknesses can have a significant impact of your market position and customer retention.