Capabilities > Onsite Evaluations > Exit Interview
Cultivate customer loyalty while gaining market share by listening to not only the customer that made a purchase, but by finding out from the potential customer why they didn't make a purchase.
Qualitative, candid feedback about your brand can enable your team to define comprehensive sales strategies. Access to customer feedback from individuals who are not prone to participating in more traditional survey forms adds a deeper personal engagement between customers and your brand.
Combine customer intercept surveys with customer satisfaction surveys for a more complete picture of what your customers are saying about you.