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Boost Employee Morale and Retention with an Incentive Program

An article from Nick Beauchene, Director of Business Development

Given today's financial and social climate, businesses all over are seeing turnover rates the likes of which haven't been seen since the height of Covid. Part of this can be a...


Secret Shopper Earns 2022 MSPA Elite Status

MSPA Americas Announces Elite 2022 Companies

Orlando, FL (October 25, 2021) – MSPA Americas, the trade association for the businesses that create, measure, and enhance the customer journey, announced the nine member companies which have earned MSPA Americas Elite status for 2022 during its recent CXE3 annual conference in Fountain Hills, Arizona.

“On behalf of the Board of Directors of MSPA Americas, it is my honor to congratulate these outstanding companies for their leadership in advancing our association’s mission, and the customer experience and retail service provider industries as a whole,” said MSPA Americas President Sam Hersey. “We all are grateful for their lead-by-example support, and it is a privilege to recognize their achievements made during the challenges we all faced in 2021.


Keep Customer Experience Simple

Customer Experience can be complex, but at the end of the day it is about helping a customer solve their problems with a product of service. Ricardo Saltz Gulko, a guest autho...


Why start a mystery shopping program?

As stated in an article written by Darren Gilbert, “the role of a mystery shopper today encompasses far more than simply monitoring your employees and seeing if they’re pe...

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