Capabilities > Onsite Evaluations
Every business is different. That's why we focus on flexibility and creativity when designing and implementing mystery shopper programs. With our industry leading web platform you get an accurate picture of the level of service your customers are experiencing, are able to monitor social media, check your competitors' pricing and sales strategies, and verify your product is displayed, priced, and stocked correctly with our trusted secret shopping solutions. With ongoing monitoring tools provided on our web based platform, you will be able to respond to critical online reviews, track your business's performance, continuously promote service standards to your staff, support your product launches and merchandising needs, and even build your own ongoing mystery shopping program.
Secret Shopper provides the highest-quality mystery shopping programs in the world.
Good intelligence on what is happening in your marketplace to drive innovation.
The first step is to assess your competitors' pricing and sales strategies to stay a step ahead of the curve.
Our Corporate Governance Assurance Audits enable you to monitor and enforce your important rules and standards.
Our range of customer insight solutions has been shaped by decades of experience in the IT development, customer experience, and market research industry.
We focus on flexibility and creativity when we design and implement mystery shopping programs.
Elevated sales, higher efficiency, improved customer appreciation, and deeper employee productivity. When you put people at the core of your business, everyone wins.
Our Secret Shopper auditors are in every market across the nation. When coupled with social media monitoring you can be sure your merchandise is displayed properly.
Build an entire customer experience program around our recorded video capabilities or integrate video into an overall program.
Capture raw, unedited footage of your employees reacting with your customers in real time. Pinpoint areas of improvement and discover new ways to drive employee-customer engagement.
A neutral, third-party approach gets you data you can trust while building employee loyalty and engagement.